CLEAR INFORMATION. INFORMED CHOICES.
Your information, explained.
Sor3a connects restaurants, drivers and recipients to coordinate deliveries. This policy describes the information involved in those services, why it is used, and how to raise a privacy request.
Information we collect
The information involved depends on your role and the features you use:
- Account and profile details. Names, phone numbers, sign-in information and profile details supplied when an account is created or updated.
- Orders and recipients. Recipient names, contact numbers, delivery addresses, order notes, delivery progress and order history. Restaurants may provide these details when arranging a delivery.
- Driver location. With the required device permissions, the driver app sends location updates during an active tracking session. Updates can continue in the background so dispatch can coordinate work while the app is not on screen.
- Payment and settlement records. Order amounts, cash collected, delivery earnings and settlement records used to reconcile delivery work.
- Support and technical details. Messages sent to support, associated attachments, and service or device information needed to investigate problems.
How we use information
We use these details to operate accounts, assign deliveries, help drivers reach recipients, show order progress, resolve support queries and reconcile payments. Information also supports account security, investigation of service problems and handling disputes about orders.
Keeping information secure
Sor3a uses sign-in and role-based access controls to restrict access to delivery information. Protect your account credentials and use the support channel if you suspect someone has accessed your account. Please do not send passwords or complete payment-card details in support messages or privacy requests.
Keeping records
Account, order and settlement records serve different purposes and may be kept for different periods. Closing an account does not necessarily remove records needed to reconcile payments, resolve an open dispute or meet a legal recordkeeping obligation. You can ask us which records remain associated with your account and why.
Your choices & account deletion
Contact us to ask about your information, request a correction, or request account closure and deletion. We may need to verify that the account belongs to you before disclosing or changing its information. We will explain if specific records cannot be removed and the reason for retaining them.
Request account or data deletion
Email us from your registered address, if applicable. Include your name and account phone number so we can identify the account.
Drivers can manage location permission in their device settings. Restricting that permission can affect location updates and the availability of delivery features.
International processing
Where information is processed depends on the infrastructure and providers used to run Sor3a. To ask where your information is hosted or whether it is processed outside your country, contact our team at the address below.
Changes to this policy
As delivery features and information practices change, this page may be revised. The date at the top identifies the latest revision. Please check this page when you want to review the current policy.
LET’S TALK
Privacy questions?
We’re here to help.
For questions about your information, corrections or deletion requests, contact Sor3a.
info@sor3adelivery.com